Refund and Returns Policy

Overview

JB Print Custom Ltd is committed to providing high-quality custom printed and embroidered garments. This policy explains your rights regarding returns, refunds and cancellations.

1. Custom & personalised products

Most of our products are personalised or made to order. Under UK consumer law, personalised goods are generally exempt from the standard 14-day cancellation period.

For this reason:

Custom printed garments cannot be returned simply because you have changed your mind.
Personalised embroidery items cannot be returned unless they are faulty or have been produced incorrectly.
Once artwork has been approved and production has started, custom orders cannot be cancelled.

2. Non-personalised products

Where we supply non-personalised items (such as certain school uniform garments), you may return them within 14 days of receiving your order, provided that:

They are unworn and unused.
They are in their original condition.
All original tags and packaging are intact.

Customers are responsible for return postage costs unless the item is faulty or supplied in error.

3. Faulty, damaged or incorrect items

If your order arrives damaged, faulty or does not match the approved order, please contact us within 14 days of receiving your order.

Please include:

Your order number.
A description of the issue.
Clear photographs showing the fault or incorrect item.

We will assess the issue and, where appropriate, offer one of the following:

A replacement item.
A repair (where suitable).
A full or partial refund.

This does not affect your statutory rights.

4. Artwork approval

Customers are responsible for checking all artwork, spelling, colours, sizing and placement before approving production.

Once artwork has been approved and production has begun, JB Print Custom Ltd cannot accept responsibility for errors that were present in the approved proof.

5. Colour & placement variations

Every effort is made to match colours and positioning as accurately as possible. However:

Colours displayed on screens may differ slightly from printed or embroidered products.
Minor variations in print or embroidery placement may occur during production.
Small differences in garment shade between manufacturing batches may occur.

These minor variations are considered normal manufacturing tolerances and are not regarded as faults.

6. Garment sizes

Garment measurements are provided by the manufacturer. Minor size variations between garments are normal and do not constitute a fault. Customers are responsible for selecting the correct garment size before placing an order.

7. Refunds

Where a refund is approved, it will normally be processed using the original payment method within 10 working days of the returned goods being received or the refund being agreed.

Depending on your payment provider, it may take additional time for the funds to appear in your account.

8. Return instructions

Before returning any item, please contact us at admin@jbprint.co.uk so we can advise you on the appropriate return procedure.

Returns sent without prior contact may delay the processing of your claim.

9. Your statutory rights

Nothing in this policy affects your statutory rights under the laws of England and Wales.