Privacy Policy

1. Who we are

JB Print Custom Ltd is the data controller for personal information collected through this website. Our registered address is Riversdale, Crowborough Hill, Crowborough, England, TN6 2DD. You can contact us at admin@jbprint.co.uk.

2. What data we collect

When you place an order or make an enquiry, we collect:

• Your name, email address and phone number
• Your delivery address (if applicable)
• Your company or organisation name (if applicable)
• Order details including product, sizes, colours and print requirements
• Payment information (processed securely by Mollie — we do not store card details)
• For school uniform orders: your child's name and year group, used solely to help distribute items to the correct pupil

We also collect anonymous usage data through Google Analytics to help us understand how our website is used.

3. How we use your data

We use your personal data to:

• Process and fulfil your order
• Send you order confirmation and updates
• Contact you about your order if needed
• Manage our order records
• Improve our website and services

We will never sell your data to third parties or use it for marketing without your explicit consent.

4. Legal basis for processing

We process your data on the following legal bases under UK GDPR:

• Contract — processing is necessary to fulfil your order
• Legitimate interests — to manage and improve our business
• Consent — for Google Analytics cookies (you can withdraw consent at any time)

5. Where we store your data

Your order information is stored securely in Google Sheets and received via email by our team. Google's servers may be located outside the UK, but Google complies with UK GDPR data transfer requirements. Payment data is handled entirely by Mollie and is not stored by us.

6. How long we keep your data

We retain order records for 6 years in line with HMRC requirements. Children's names and year group information collected for school uniform orders is deleted once the order has been fulfilled and distributed.

7. Third parties

We use the following third-party services which may process your data:

• Mollie — payment processing. View Mollie's privacy policy
• Google Analytics — anonymous website usage tracking. View Google's privacy policy
• Google Sheets / Gmail — order management and email. View Google's privacy policy
• Netlify — website hosting. View Netlify's privacy policy

8. Your rights

Under UK GDPR you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data (where we are not legally required to retain it)
• Object to or restrict how we process your data
• Withdraw consent for cookies at any time
• Lodge a complaint with the ICO at ico.org.uk

To exercise any of these rights, please email us at admin@jbprint.co.uk. We will respond within 30 days.

9. Changes to this policy

We may update this policy from time to time. Any changes will be posted on this page with an updated date.